Our Policies

Terms & Conditions

Last Updated: July 2026

Welcome to Cherina Traders. By accessing our website, creating an account, or placing an order, you agree to comply with the following Terms & Conditions.

1. Acceptance of Terms

By using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, please discontinue use of the website.

2. Eligibility

To place an order, you must:

• Be at least 18 years of age or have permission from a parent or guardian.
• Provide accurate and complete information.
• Use the website only for lawful purposes.

3. Products & Pricing

• We strive to ensure all product information, descriptions, images, and pricing are accurate.
• Product packaging and appearance may vary from the images displayed.
• Prices may change without prior notice.
• We reserve the right to modify, discontinue, or limit the sale of any product at any time.

4. Orders

• All orders are subject to product availability and acceptance.
• We reserve the right to refuse or cancel any order for any reason.
• An order confirmation does not guarantee acceptance of the order.
• Additional verification may be required before processing certain orders.

5. Payment

We accept payment through approved payment methods available at checkout. Customers are responsible for ensuring payment information is accurate and authorized.

6. Shipping & Delivery

• Delivery times provided are estimates only.
• Delays caused by courier partners, weather conditions, public holidays, or unforeseen circumstances are beyond our control.
• Customers are responsible for providing accurate delivery information

7. Returns, Replacements & Cancellations

Returns, replacements, and cancellations are governed by our respective policies available on the website.
Due to hygiene and safety reasons, certain cosmetic and personal care products may not be eligible for return once opened or used.

8. Product Usage Disclaimer

Customers should carefully read product ingredients, warnings, and usage instructions before use. We are not responsible for:

• Allergic reactions
• Skin sensitivities
• Improper product usage
• Individual differences in product effectiveness

We recommend performing a patch test before using any skincare or cosmetic product.

9. User Accounts

When creating an account, you are responsible for:

• Maintaining account confidentiality
• Protecting login credentials
• All activities conducted through your account

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or unlawful activities.

10. Intellectual Property

All website content, including but not limited to:

• Logos
• Product images
• Graphics
• Text
• Website design
• Trademarks

are the property of Cherina Traders or their respective owners and may not be copied, reproduced, or distributed without written permission.

11. Limitation of Liability

To the maximum extent permitted by law, Cherina Traders shall not be liable for:

• Indirect or consequential damages
• Loss of profits or business opportunities
• Delayed deliveries caused by third parties
• Damages resulting from misuse of products

Our maximum liability shall not exceed the amount paid for the relevant order.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

13. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website after changes are published constitutes acceptance of the revised Terms.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Nepal.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of Nepal.

15. Contact Information

Cherina Traders

Kathmandu, Nepal

By using this website and placing an order, you agree to these Terms & Conditions.